Shipping policy

Processing time: 1–3 business days (Mon–Fri, excluding holidays).

Delivery estimates: 5–10 business days for most destinations (after dispatch). Remote areas may take longer.

Ship-from: our partner warehouses (regionally routed; may include CN and other regional hubs).

Carriers: YunExpress/DHL for international; Royal Mail (UK); USPS (US).

Where we ship: Worldwide except where carriers restrict service (e.g., sanctioned countries).

Fees: Free worldwide shipping.

Tracking: Provided for all orders via dispatch email/SMS.

PO boxes / signatures: We can ship to PO Boxes. Signature on delivery may not be required.

Customs, taxes & duties

We aim to ship DDP (Delivered Duty Paid) where available so you should not be charged import fees for our products. In the rare case a fee is requested, contact support@rivaelle.com with the receipt before paying where possible; if you’ve already paid, send proof and we’ll assist (including reimbursement where our policy applies).

Address issues & delivery

Please ensure your address is accurate. We aren’t responsible for delays/failures due to incorrect addresses or failed delivery attempts. If an order is returned to sender, we’ll contact you to reship (additional postage may apply).

Lost or delayed packages

A parcel is considered lost after 30 days without tracking updates. We’ll replace or refund once the loss window has passed and the carrier completes investigation.