We pack in 24–48 hours. Typical transit times:  5–10 business days. You’ll receive a tracking link as soon as it ships.

Yes — we offer free worldwide shipping.

Premium vegan leather with carefully selected hardware and soft lining. We design for a luxe hand-feel, light weight, and long wear.

Absolutely. 30-day returns on unused items with original tags/packaging. Start a return by contacting us at support@rivaelle.com. (Final-sale items and gift cards are not returnable.)

Check Promotions/Spam and ensure your email is correct. Still nothing after 10 minutes? Message us at support@rivaelle.com with your name and address and we’ll resend it.

Use the tracking link in your shipping email or enter your number here: track my order. Tracking can take 24–72h to update after dispatch.

We move fast. If you need a change, contact us within 24 hours of purchase and we’ll do our best before it ships.

Most orders arrive without extra fees, but local taxes/duties may apply depending on your country’s rules. Any due charges are shown by the carrier upon delivery.

Yes. Our materials are vegan and our partners follow strict standards—no animal-derived leather or glues.

Wipe with a soft damp cloth, avoid harsh cleaners, and store upright in the dust bag away from direct sunlight. For shape, don’t overfill.

Yes. Every order funds tree planting — we donate 1% to verified reforestation projects. 

Email support@rivaelle.com or use the chat icon. We reply 7 days a week.