We’re here to help
Contact us
Replies within 24 hours, Mon–Fri 9–5 GMT.
For orders, include your order number, and issue (photos if item-related).
Frequently Asked Questions
We pack in 24–48 hours. Most orders arrive in 1–7 business days. You’ll receive a tracking link as soon as it ships.
Yes — free worldwide shipping. Tracked delivery to 180+ countries.
Premium vegan leather with carefully selected hardware and soft lining. We design for a luxe hand-feel, light weight, and long wear.
Absolutely. 30-day returns on unused items with original tags/packaging.
Check Promotions/Spam and ensure your email is correct. Still nothing after 10 minutes? Message us at support@rivaelle.com with your name and address and we’ll resend it.
We move fast. If you need a change, contact us within 2 hours of purchase and we’ll do our best before it ships.
Email support@rivaelle.com or use the chat icon. We reply 7 days a week.